Billing terms & conditions

At Hagoma, we believe in transparency and clarity in all aspects of your shopping experience. Please take a moment to review our billing terms and conditions.

1. General billing information

When you make a purchase at Hagoma, you are agreeing to the following terms regarding billing and payment. By placing an order, you confirm that you are authorized to use the payment method selected during checkout.

2. Order confirmation

Upon successful payment, you will receive an order confirmation email with a summary of your purchase. This confirmation will include:

  • Order number
  • Product(s) purchased
  • Total amount charged
  • Shipping details (if applicable)

Please review the confirmation carefully and contact us immediately if any errors are found.

3. Payment methods

We accept various payment methods, including:

  • Shoppay (Shopify Payments)
  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • Other payment options as available (e.g., Google Pay, Apple Pay)

For more details, please refer to our Payment Methods page.

4. Sales tax

Applicable sales tax will be calculated during checkout based on your shipping address and local tax laws. Sales tax is applied where required by law and will be included in your final total.

5. Subscription billing (if applicable)

If you have subscribed to any of our services or products on a recurring basis, such as a subscription or membership, your payment will be automatically billed at the frequency indicated during checkout. You may cancel your subscription at any time through your account settings or by contacting our support team at cs@hagoma.com
Please note that any cancellation will take effect at the next billing cycle. No refunds will be issued for already processed payments.

5. Billing disputes

If you have any concerns or disputes regarding your bill or payment, please contact us within [time frame, e.g., 30 days] of the transaction. We will investigate the issue and work towards a resolution. You may contact us at cs@hagoma.com or use the contact form on our website.

6. Currency and conversion

All payments are processed in US dollar. If your credit card or bank account is in another currency, your payment provider may charge additional conversion fees or use an exchange rate that may differ from our listed prices.

7. Refunds and returns

Refunds, if applicable, are subject to our Return & Refund Policy. If you are eligible for a refund, the amount will be credited to the original payment method used for the purchase.

8. Payment security

We take the security of your payment information seriously. All transactions are processed through encrypted payment gateways, ensuring your personal and financial details are protected. We do not store your payment information on our servers.

9. Changes to billing terms

Hagoma reserves the right to update or modify these billing terms at any time. Any changes will be communicated via email or posted on our website. It is your responsibility to review these terms periodically to stay informed about our current billing policies.

10. Contact us

For any questions regarding billing, payments, or related concerns, please feel free to contact us: cs@hagoma.com
Thank you for shopping with Hagoma. We appreciate your trust and are devoted to providing an exceptional shopping experience.