Frequently asked questions

1. How can I place an order?

To place an order, simply browse through our products, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping details and payment information to complete your order.

2. Do I need an account to place an order?

No, you do not need an account to place an order. You can check out as a guest. However, creating an account can help you track your orders and receive exclusive updates.

3. What payment methods do you accept?

We accept the following payment methods:

  • Shoppay (Shopify Payments)
  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • Other payment options as available (e.g., Google Pay, Apple Pay)

4. How do I know if my order has been shipped?

Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account to check the status of your order.

5. Can I change or cancel my order?

You can request to cancel your order within 24 hours of placing it. If your order has already been shipped, it cannot be canceled, but you can follow our Return Policy to initiate a return once it arrives.

6. How much is shipping?

We offer standard shipping for $4.99. Shipping costs may vary for international orders. Delivery times range from 3 to 7 business days for domestic orders, and may take longer for international deliveries.

7. Do you offer international shipping?

Yes, we ship internationally to a select list of countries. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

8. Can I return or exchange an item?

We accept returns and exchanges within 30 days of receiving your order, provided that the item is in its original, unused condition and has not been opened. For more details, please refer to our Return Policy.

9. My item is damaged or defective. What should I do?

If you receive a damaged or defective item, please contact us immediately at cs@hagoma.com with a description of the issue and photos of the damaged item. We will assist you in arranging a return, exchange, or refund.

10. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number in the shipping confirmation email. You can use this number to track your order's status online.